Privacy Policy
OnGPT deeply understands the concerns of our customers regarding the privacy policy and use of the personal information entrusted to us. We are committed to safeguarding this information with the utmost effort, ensuring its reasonable and careful use. OnGPT continually improves its services to provide customers with the best and most secure experience when using our products and services.
1. PURPOSE AND SCOPE OF INFORMATION COLLECTION
To register for OnGPT services, customers need to create an account and provide certain personal information, such as: Full name, Phone number, Email address and other relevant details.
This registration process helps OnGPT accurately identify customer information to grant access to products and services.
OnGPT uses Google Analytics features that automatically store information sent by the customer’s browser when visiting our website. This information includes:
-Customer’s IP address
-Browser type
-Web pages visited on ongpt.vn, visit times, search information, etc.
This data is collected for the purpose of analyzing and improving the services we provide, and it is unrelated to other personal information.
Besides the mandatory information, customers are not required to provide non-essential details. However, this additional information can be very useful for OnGPT when performing customer care and support services, so we encourage customers to fill out all requested information during the account creation and product or service registration process.
2.SECURITY TECHNOLOGY
OnGPT utilizes powerful technologies based on the Amazon platform and protects user data through:
-Encryption: Data is encrypted both at rest and in transit.
-Access Management: Uses AWS IAM to control access rights.
-Strong Authentication: Supports multi-factor authentication (MFA) and OTP.
-Regulatory Compliance: Complies with GDPR, HIPAA.
-Monitoring and Logging: Integrated with Amazon CloudWatch and AWS CloudTrail to log and monitor activities.
-API Security: API requests are protected using AWS Signature Version 4.
3.SCOPE OF INFORMATION USE
OnGPT is committed to using customer information solely for:
-Managing and granting access to OnGPT’s products and services.
-Confirming and delivering contracts when customers use OnGPT’s services.
-Communicating updates or changes to products and services.
-Sending notifications inviting customers to upgrade products or renew services when nearing expiration.
-Providing customer care and support activities.
-Resolving complaints and disputes.
OnGPT ensures that customer information will not be shared with any third party unless required by law or with the customer’s consent.
4.INFORMATION RETENTION PERIOD
Customer information is vital for OnGPT to provide and manage access to products and services, and therefore, this information will be retained throughout OnGPT’s operation period.
5.ENTITIES OR INDIVIDUALS WHO MAY ACCESS THE INFORMATION
OnGPT is committed to minimizing access to customer personal information, limiting it to authorized individuals and necessary internal departments to carry out management, support, and service provision functions. Specifically:
-OnGPT Staff: Only authorized and responsible staff can access information to ensure service provision, customer support, and handling of requests and complaints.
-Authorized State Agencies: OnGPT will provide personal information when requested by competent authorities under the law.
OnGPT promises not to share or exchange customer information with any other third party without the customer’s explicit consent, except as otherwise provided by law.
6.METHODS AND TOOLS FOR DATA MODIFICATION
To edit their personal contact information, customers can send a request to OnGPT detailing the changes they wish to make.
For complaints, customers can contact us at:
– Office: Vietnam Innovation Hub Building, 179 Tran Hung Dao Street, An Hai Bac Ward, Son Tra District, Da Nang City, Vietnam.
– Phone: 0967.9155.69
– Email: contact@ongpt.vn
– Website: https://ongpt.vn/